2/10 Terrible
Mary D.
13 Mar 2025
Disliked: Cleanliness, check-in, communication, listing accuracy
Mice, no heat, not hot way, burst pipes
We checked in Friday night and arranged to checkout late on Sunday.Saturday morning, my adult son who had slept downstairs-reported that the mice in the room had kept him awake most of the night. Later he tried to have a nap and the mice were still running around and in fact just sitting next to the bed. I immediately called Vacasa and told them about the problem. That night (Sat) it got extremely cold. The downstairs was absolutely freezing to the point that, again, my adult sons, were shivering. The next morning, we heard a loud hissing noise from downstairs, and there was water coming out from under the baseboard heat. I immediately called Vacasa-they said they would call the Handyman. Approximately 30 minutes later, the handyman called me and said that he would be to the house in 45 minutes or so, I told him I believed it was a burst pipe and he arrived about an hour later, with no equipment to fix it. He then left and returned a few hours later, the water was gushing, even worse. I asked him if we should take showers now, and he said that the water had nothing to do with the problem he was there to fix. What we did not know was that he had turned off the heat and hot water so that within an hour, it was freezing upstairs and we could not shower because there was no hot water. Called Vacasa again-and we left. Vacasa is refusing to compensate me in any way for my trouble-that because the Handyman was there when I left-it was being fixed-and that’s good enough.
Mary D.
Stayed 2 nights in Feb 2025
