4/10 Poor
Gerhard G.
18 June 2024
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
a mixed bag
1. The house is beautiful and was very well cleaned when we arrived.
2. The view is spectacular.
3. The owners were very thoughtful by leaving a nice welcoming package with a handwritten note.
BUT:
4. When bedbugs were discovered and later confirmed by Orkin, things went awfully wrong in my view. The designated staff contact person did not reply to two messages. The owner ignored several requests to talk on the phone to me on the number I provided. When we called the VRBO number, we were told that they would provide alternative accommodations. That never happened. Even when we checked out, we could not reach the designated contact person, because "The mailbox was full." The owner offered nothing in terms of a discount for what we considered a major inconvenience.
It makes me really sad that I have to report on the last point. I wish I could have restricted my comments to the first three points. But in my view the owner's response to the bedbugs was entirely inadequate.
Gerhard G.
Stayed 6 nights in Jun 2024
