2/10 Terrible
Joyce C.
2 Jan 2025
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Family vacation.
The house was lovely. If you only wanted a place to sleep and nothing else. Fine. The pool was freezing and hot tub was barely warm. We reported this upon arrival and was instructed to where the heater was. Guests should not have to worry about touching this kind of equipment. We reported this several times. Never fixed. Grill was filthy and did not work. Was told someone would fix it or replace it. No one ever came. Front door latch was broken. Had to waste a 11/2 day waiting for repair. Only time maintenance showed up. Stove had broken knobs. Not enough dishes and silverware (3 forks) for a sit down meal. The family vacation of 11 adults and 2 babies was to celebrate my youngest granddaughters 21st bday. My family of professionals, nurses, police offices, FBI agents and attorneys worked hard to take time off to get together for this celebration. We could not even grill or have a sit down meal together with what was offered. We planned this for 9 months. Extremely disappointed. The property manager was unprofessional and rude. Clubhouse was nice but closed at 530. We all looked forward to heated pool and hot tub and that was a bust!
Joyce C.
Stayed 6 nights in Dec 2024
