2/10 Terrible
Elaina R.
25 May 2023
Liked: Cleanliness
Disliked: Communication
Absolutely miserable experience - Terrible Property Management
Upon arriving after midnight on a 7 day work trip, unloading all my bags into the home, found the thermostat locked out at 70%. It had been raining all day and it was hot and humid inside. Afterhours calls, texts, and emails were not responded to. Had to 'jail break' the ac thermostat to lower it to 67 to even activate and remove some of the humidity. Was contacted late afternoon the next day by Vincent who didn't seem to care, also the shower would not work or turn on so had to take baths the first 4 days there. Was told the maintenance guy would come, but returned home and still didnt work. had to PROVE the shower didnt work with a video before being told you have to basically yank out the handle to engage the valve. All comms were thru text, call, and 1 email yet to communicate to me that a maint man had been there, Vincent sent a msg to the VRBO app, that I dont have, bc this was booked through my business. They provided 2 bath towels for a 7 day stay, 1 roll of toilet paper, and no access to adjust the ac thermostat. Their idea of a laundry room was a chain locked (with key) basement that was a shared space with an unknown person. Could not access it bc no key was provided and there was little to no lighting outside this cellar area & No front door light. I WOULD NEVER recommend this property or management company to anyone ever. Steer clear if you want to take showers here or feel cool to arrive or sleep at night. Absolutely miserable experience - do NOT recommend!!!
Elaina R.
Stayed 7 nights in May 2023