4/10 Poor
Laura F.
24 June 2024
Disliked: Cleanliness, check-in, communication, listing accuracy
Think twice!
We arrived and opened the door to an overpowering and unpleasant scent of wet dog.The house was hot and smelled extremely musty, almost like it has been closed up and with no air flow for weeks.There were other issues but worst was the heat mixed w wet dog smell that would not subside. At first, the host seemed willing to work with us. She admitted that the house was on a crawl space and that she didn't understand why it smelled b/c she had just been there earlier to change the damp rid, which shows that she knew there was an issue, which she later denied. When I communicated with her that the smell and heat combined were so bad that we were thinking of leaving, she agreed that she would "work with us" and give us a partial refund for our inconvenience. We were unable to find alternate lodging on the spot, unfortunately so we were stuck using it as just a place to sleep and avoided the house the rest of the time. Owner had to know there was a smell and mustiness issue, b/c she even offered to order a dehumidifer and have it delivered to the porch the next morning! She not only reneged on her promise of a partial refund but then accused us of making up our concerns and being "impossible" people to work with.The back table outside was covered with grime and leaves. Old porch was dipping down in spots,hurt my ankle trying to haul luggage while balancing w no rail.Broken tv in bedroom, and more,but main prob.was rude treatment from host after issues were brought up respectfully.
Laura F.
Stayed 2 nights in Jun 2024
