2/10 Terrible
Sharvannia R.
13 July 2024
Liked: Check-in
Disliked: Cleanliness, communication, location, listing accuracy
Unsafe, property, and requesting full refund
Dear Vrbo Customer Service,
I am writing to inform you about the severe safety issues and lack of amenities at the property located at 3677 Satellite Blvd., Ellenwood, GA 30294, which I reserved for my family from July 3rd through July 8th. This is not the first time I am raising these concerns; I previously mentioned them to a Vrbo representative and the property manager upon our arrival.
The primary issue is the absence of proper hand railing for support and security on both the walkway and stairs leading to the house. The house sits on a very steep incline, and without proper railing, it is unsafe to navigate. On Thursday night, I fell while leaving the property. I texted the property manager the following day, requesting him to review the security cameras to confirm my fall. He responded, hoping I was okay and inquiring if the fall was due to wet ground. I clarified that the ground was not wet; rather, the steep incline and lack of railing caused my fall.
Additionally, my two-year-old great-nephew fell off the porch, which also lacks any hand railing, resulting in a broken arm. This happened despite him being closely monitored by my brother, his grandfather. We discovered his injury only after returning home and taking him to the emergency room due to his complaints of arm pain.
Furthermore, the property lacked several essential amenities. The air conditioning was not functioning, prompting us to purchase and bring fans to stay cool. There were no paper towels, toile
Sharvannia R.
Stayed 5 nights in Jul 2024
