2/10 Terrible
Lisa T.
4 June 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Unfortunate circumstances
I booked this through Vrbo. This was the first time that I booked through Vrbo and it will be my last. I was so looking forward to having a girls week with my daughter and granddaughter. Unfortunately I received word that my father had passed unexpectedly 6 days prior to our trip. My daughter reached out to Vrbo and also to the owner of this rental property. They basically said that I should have reviewed the cancellation policy. They were not willing to work with us at all. Vrbo said that it was up to the owner of the rental property. She the owner basically said that it was too bad and that we will be charged full price?! Not only was a mourning the loss of my father but now this? I have been on several cruises and they even make exceptions for a death in the family. This was unexpected and also very sad. Life takes a turn that you have no control over. Then you have the unfortunate experience to deal with a person they does not have a heart and does not care. She wasn’t even willing to see if she could rent it out to another family? She had almost a weeks notice and all of the other weeks were booked up?? I will never rent tough Vrbo or any private rental property. Clearly you do not know who your dealing with morally or ethically on the other end. Extremely sad and disappointed in this entire experience. I have no words for the owner of this rental property…Hopefully this won’t happen to another family.
Lisa T.
Stayed 5 nights in May 2024