2/10 Terrible
Karina F.
25 Mar 2025
Disliked: Cleanliness, check-in, communication, location, listing accuracy
AVOID - owner canceled on us 30 minutes before our stay
Believe the negative reviews.We drove 6 hours and 3 hours before our 3:00 check-in, we still didn't have check in instructions. We did have the email confirmation sent the day before but it said to contact the host for check in instructions. I messaged the host, no response for 2 hours. I called several times and she didn't pick up the phone. Finally Mariana texted me. I told her I needed instructions to check in at 3, she didn't know who I was. She proceeded to tell me that cleaning was running behind and my 3:00 check in is changing to 4:30. After some back and forth, she told me that 4:30 was my only option for check-in...take it or leave it. When she finally sent me the check in instructions, she had the wrong name so I questioned her to make sure someone else wasn't going to be at the property and she never responded. We agreed and came back to the property at 5:30. By chance, I logged into my email and saw that my reservation was canceled at 4:00 without my knowledge or any communication back to me. We looked at the unit and it was filthy...never cleaned! I tried to contact Mariana via text and phone several times and she would not respond. PLEASE do yourself a favor and look elsewhere. This owner should not be allowed to rent properties to others.
Karina F.
Stayed 2 nights in Mar 2025