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8/10 Good
Jim W.
1 July 2024
March 2024
Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Our stay at this property was very enjoyable. However, the administrative staff left a lot to be desired. Upon checking out We were unsuccessful in obtaining rental rate information for 2025 and thought we had been placed on a hold list for one of two specific properties for 2025 while we awaited the new rental information. After not receiving a call back after a reasonable period of time I contacted their office only to find out that 2 of the people I spoke with were no longer employed there and that no one knew anything about a hold list for the properties we were interested in. Additionally, we were told that because we were beyond the 10 day period from when we had checked out, the hold we thought we had on the property we had stayed in was also gone and as a result we had nothing reserved for 2025 and nothing we were interested in was available.The person that I was now talking with indicated she would review their reservation list and get back to me in a day or so with any other alternatives.Three months has now gone by without a replyVery disappointedWe certainly will be looking elsewhere
