4/10 Poor
Natasha T.
10 Dec 2024
Liked: Check-in, communication
Disliked: Cleanliness, listing accuracy
Fault advertisement. Not brand new.
False Advertisement – Room Not as PromisedI stayed at Aqua Palms Waikiki Vrbo hosted by Mark, which advertised the room as "brand new," but this was clearly false. The room was dirty, with stains on the walls and couch, and visible dirt on the floors. The bathtub had rust and chips, and the walls had chipped paint. The room was in poor condition and did not meet the standards promised in the listing. Nothing “Brand New” like advertised. •Cleanliness: The room was far from clean. There was visible dirt on the floor and stains on both the walls and the couch. Hair in the bedsheet. •Bathroom: The bathtub was chipped, and there was visible rust in the sink and bath tub. which made it feel unkempt.•Overall Condition: While some parts of the room were clearly updated, the work seemed rushed and lacked attention to detail. The poor quality of the remodeling made it feel like a renovation was done just to cover up deeper maintenance issues rather than genuinely improving the space.For a hotel that claims to offer a brand new experience, this room was a major disappointment. I hope they take the time to properly address these issues for future guests. As my family will not be staying here ever again.
Natasha T.
Stayed 2 nights in Nov 2024
