After flying a red eye with layovers, all we wanted to do with take a nap and shower. Unfortunately, when we arrived, none of the beds had been made, there was a pile of wet laundry on the floor, and all the towels had been used. We called Sue and apparently the washer/dryer broke when the cleaning lady was there. She was quick to help us find a solution, and had some fresh towels sent a few hours later. We made all the beds with spare sheets we found. The next day, we noticed that the dishwasher was broken and so we hand washed all week. Sue reimbursed us some money, which was nice. None of these things were anyone's fault - just bad luck - but made me wish there was someone close by, like a property manager, that could help navigate some of these things. But hey, that's the gamble with a house rental...the owners are usually far away and living their own lives.
Either way, HUGE house, great pool, quiet location. Only other note is the mattresses and pillows could use a slight upgrade. But that's just because I'm a comfort queen.