This was our first time renting through Vrbo. The original house we booked was located close to Kempner Park, restaurants, historic sights and closer to the cruise ports. However there was an issue with the house and due to the late notices we would not have found a similar property without paying a premium and so we accepted. The alternate house was not clean, the floors were dirty, table tops were not clean with visible stains. The bunk beds were not sturdy and we had to take the mattress down and sleep on the floor. There were maybe two restaurants within walking distance in that were open and we had to opt to eat food from a fuel station. All the sight seeing was no longer in short walking distances. We had enquired if we could enter the house an hour earlier as we had small children and seniors. We were told that the cleaners needed time to clean the place and that if possible we would be able to enter early. We sat outside the house for nearly 3 hours, no one came or went from the house, no cleaners. We did not receive communication except when we asked when we would receive the code to enter. We were told an hour before check in. There was no response regarding letting us in early. We did not receive the code an hour before and so we had to call and follow up. The communications started off great but it seems once we agreed to stay in the alternative house, communications dropped off. The rate we paid should have been less for the alternate but no offers