4/10 Poor
Claudia M.
29 June 2024
Disliked: Cleanliness, check-in, communication
Nice home - but can’t recommend because of property manager
We booked this stay for a family reunion. The day before we had not received any information on how to enter the property so began reaching out. The day of as we got off of our flight we still didn’t have the information and had to chase to obtain the code to enter the property for our stay. We arrived at the house and the place was a complete disaster. It looked like someone had a party over several days and left it as is. There were dirty plates with food, empty beer bottles, garbage all in the kitchen, mold in the coffee pot & what appeared to be feces on the master bedroom floor and wall. We took pictures and sent them to the property manager and called them right away. They said that they had cleaners coming to clean at 8AM the next day, but would try to get someone sooner. They obviously had the wrong day for the start of our stay in their system - because why would a cleaning crew be scheduled to come while we are staying there & especially at 8AM. They were not able to get it cleaned that night but ended up arranging for us to stay in a smaller house further away. We got into the house after cleaning & we enjoyed the house from there. But the issues continued we got a notice on our door that we had to pay an additional amount that was outstanding. We paid through VRBO? We were told we would get a 1 day credit & never saw it. It is a big shame because its a nice house, but would never use Premier Property again.
Claudia M.
Stayed 6 nights in Mar 2024
