2/10 Terrible
Michael C.
1 June 2024
Liked: Check-in, listing accuracy
Disliked: Cleanliness
Bed Bug Infestation Nightmare!
Bedbugs can happen to anyone, but this experience was a nightmare because of the way the host and VRBO have both failed to make us good in this situation. We paid for one month in advance. On the 10th night our 16 yr. old noticed bites on her body. We thought it was spiders. Three nights later she took video of bed bugs crawling in her bed that had been biting her. This is nightmare because you have to now disinfect and clean everything you have to make sure they don't travel with you, plus you now have to quickly find and move to a new location, packing up all of your stuff. Very troublesome and inconvenient. It has now been nearly a month since we vacated the property and complained to both the host and VRBO, after having to find another accommodation ourself, and we STILL have not received a single dollar in refund from either the host or VRBO. I spent nearly five hours on the phone with VRBO over four different calls after sending picture evidence of the bites and the bugs. Right now, the host nor VRBO has refunded any portion of our accommodation, even though we had to leave only 13 days into our stay after having paid for 30 days. VRBO wants to say they are only a marketing service, but I trusted them and I paid them for this accommodation, not the host.
Michael C.
Stayed 30 nights in Apr 2024
