2/10 Terrible
Izabel G.
11 Nov 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
What I thought was going to be a relaxing getaway was an actual nightmare
I booked a getaway for my boyfriends birthday. It was mentioned we would receive a key upon arrival. We were never provided a key to lock up our belongings while away. There was trash ripped up and scattered all over the stairs. Thankfully we had a flashlight to help guid us down the dark stairway because there wasn’t much lighting. We were greeted by cobwebs and could immediately tell it hadn’t been kept. It smelled musty like mildew and needed ventilation. There was dust on all of the furniture including the bedding and curtains. It looked and felt like no one had been there for months. I was very disappointed at this point but tried to be optimistic because we did see the potential and after all it was already night. We were provided with a good amount of cleaning supplies and a washer/dryer so we began cleaning. 2+hrs and a whole paper towel roll later which was black after every use showed how much love this place was lacking. We did notify the host about our concerns along with photo evidence that same day. She responded the following afternoon saying the cleaning company would contact us but never did. Overall this place was dirty, dingy and inhabitable along with rude and incapable host. We couldn’t make it to the second night and left in the middle of a storm to say the least.
Izabel G.
Stayed 2 nights in Nov 2024
