6/10 Okay
Steve N.
1 Apr 2025
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
Inconveniences during stay
The check-in process did not go smoothly. The hotel that handles check-ins gave us a remote that would not open the property gate when we arrived. We had to drive back over 20 minutes and get another remote. There was a water pipe that broke on the property. I reported the water pouring from the ground in early evening to the property manager and they did not see my e-mail unitlty he next morning. We woke up to no running water in the unit. The day we left to check out and catch our flight, the room safe would not open with the same code I had been using all week. I was lucky enough to find the property manager visiting another building and told her about it. Our passports, jewelry and money were in the safe. A person with the property manager drove to the offsite hotel and had to get a key to unlock the safe. Lucky for us that we didn't miss our flight. It was very stressful and should not have been for vacation. We will not return to this rental because of the multiple inconveniences we experienced. The property manager was un-apologetic and very hard to get in touch with during our stay.
Steve N.
Stayed 7 nights in Feb 2025