4/10 Poor
Jerry M.
14 Mar 2025
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
Canal beach house
Checking in was a huge problem with this property. Our rental agreement stated to check in at their office by 4pm and we were there at 320pm with no one there. We waited to see if anyone would show up until after 4pm and when no one did, we called the office number. When that went unanswered we started calling the emergency number, emailing, messaging on VRBO and all went unanswered. We then contacted VRBO customer service and were on the phone with them for hours trying to get a hold of the rental company with no solution. After we decided to start driving home we got a hold of Mary on the real estate side and she contacted someone from the rental company to finally let us in. By the time we got back to the house it was 9pm and we had lost out on half a day of our vacation and had to spend the next day rearranging our plans. We had 5 kids and our dog, plus a weeks worth of groceries with us in the car while this was all happening. Once we finally got into the house, we were able to start enjoying our self and it is a very beautiful house. Other cons would be that construction on the house was scheduled for when we were there, the neighbors dogs were constantly barking at our dog even while he was inside, and the company never contacted us to apologize or rectify the inconveniences that happened at the beginning.
Jerry M.
Stayed 5 nights in Mar 2025
