10/10 Excellent
Laurence G.
1 Apr 2025
Liked: Cleanliness, communication, location
Disliked: Check-in, listing accuracy
Over-all, a great stay with helpful agent
Everything about the accommodations, location, etc. was excellent and we would return in the future. Other guest reviews mentioned that climbing the stairs to the third floor was a bit taxing, especially carrying luggage, groceries, etc. Having our backpacks with us made it a bit easier for the latter. There's a total of 28 steps to climb. Be sure you can handle that 2 or 3 times a day. We experienced some confusion checking in after dark. As in the past our GPS software could not figure out the Hawaiian addressing format and will took us to a ficticious location. The complex is just around a sharp curve. The sign is obscured by vegetation until you are about to pass it and not well lit. We spent a lot of time wondering around in the dark trying to find it. The rental agent returned our call for help just a few minutes after we placed it. This was midnight. She walked us through finding it. That's service! The printed verbal instructions for finding the place could have been more clearly written. A street map to the driveway off Alii Drive would have helped immensely. Finally, on the VBRO website, the 3/4 view, wide angle image of the living area can be misleading. The far wall is a top-to-bottom, side-to-side mirror, which gave us the impression the space is twice as big as it really is. I can't say whether this was intentionally misleading. This image should be deleted. The living room is spacious enough for two - maybe too small for four with couch open into a bed.
Laurence G.
Stayed 15 nights in Mar 2025
