2/10 Terrible
Mark I.
3 Nov 2024
Liked: Location
Disliked: Check-in, communication, listing accuracy
Felt like a Bain and Switch Scam
We arrived with our van driver at the correct address, and had partially unloaded our baggage when the host arrived and told us to put the baggage back in the van and follow him. We went about half a block and then started to unload our baggage outside an apartment garage. He was motioning us to follow him. I asked him “What are we doing?” His reply was, “You’re following me” I informed him that we had more baggage than we could all carry. We had 3 adults and 3 children. He said he would get a trolley. He sent 4 of us up on an elevator, then the rest of us in the second elevator trip, with the trolley baggage staying behind. He showed us around for about 60 seconds and then asked who’s the head person. I said me, and he took me across the hall to another apartment. He said, is this going to be OK? It wasn’t until then that re revealed that the unit that we had reserved would not be available because the woman in the unit above had run a load of laundry and there had been a plumbing issue. I was shocked. I asked “Why didn’t you call us in the morning and inform us that this was an issue?” His reply was that he thought he could get it fixed, but he contradicted himself later so that obviously wasn’t true. He also could have told us when we first met, be he deliberately kept us in the dark about the situation and he was rude to us as he did that.
The unit we were moved to did not have a bathtub, which we needed for our young boys, poor matresses, and our family not together.
Mark I.
Stayed 2 nights in Oct 2024
