4/10 Poor
Shauna M.
7 Apr 2025
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
Property Nice/Manager Terrible
Property - The property is nice except the HVAC system is terrible. Lots of heat upstairs but none downstairs. They did provide a heater downstairs which did help. Management - This property owner was a mess to work with! I modified our reservation several days BEFORE the cancellation deadline but I guess the owner never changed it on their end even though I not only changed it formally through VRBO but ALSO sent a message letting them know I needed to modify it. Due to this it became a NIGHTMARE to get my money refunded. The owner kept telling me to call VRBO and when I would, they would tell me the owner needs to contact them. They kept refunding the wrong amount. I do NOT think this owner knows how to work with VRBO. We rent a LOT and never had this type of issue in the past. The other item is that there is NO disclosure of a 100 pet fee. It just says that pets are allowed. Had I known the pet fee was this high, I probably would have rented elsewhere but besides that, I assumed our pet was listed on the original reservation because I did a search based on 2 adults, 2 kids and a pet. Well, I guess our dog was not listed somehow. Rather than the owner nicely indicating there was a pet fee, she accused us of trying to "sneak" our pet in (which we were NOT trying to do) and was just rude about the whole thing. This all after my husband cleaned up their back yard of dog poop that obviously had been left by SEVERAL previous renters. Home-Nice. Owner-Nightmare!
Shauna M.
Stayed 3 nights in Mar 2025
