8/10 Good
Donovan D.
7 Aug 2024
Liked: Cleanliness, check-in, location
Disliked: Listing accuracy
Great location but amenities were not as advertised
Overall, we enjoyed our 4 day stay in The Morning Glory cabin. It was spacious and had a gorgeous view of the Great Smokey Mountains from the back deck. The location of this cabin is excellent, as it is very close to downtown Gatlinburg and the attractions in Pigeon Forge. Everything was within a 10-20 minute drive of us. A little disappointed that it was in a resort (with 30-50 other cabins nearby). We were hoping for a more secluded location
However, we booked this cabin specifically because it had a theater room and a hot tub for our family to enjoy, and an arcade game system for our son. Much to our disappointment, 2 of these 3 advertised features were not working correctly. Within an hour of arriving, we reported that the arcade game screen would not turn on. The manager had me try several steps through messages to attempt to fix the issue. None of the suggestions worked (we could only hear the sound, but the screen was still out) and they finally said they would send a maintenance person out to fix it, but he never showed up during our 4 day stay. Also, the hot tub was warm but the jets only operated on a very low setting (no bubbles), like it was in a sleep cycle. Some of the jets did not work at all. We tried to research the model online to see if we just were not working the controls correctly, but nothing helped the situation. We still soaked in the hot tub, but were unable to use the jets to massage our cares away after an evening in the National Park.
Donovan D.
Stayed 4 nights in Jun 2024
