4/10 Poor
Lindsey K.
8 July 2024
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
Terrible management, nice house
Can’t review this listing directly, as we were moved to a different unit on the same property without an updated booking. Here’s what I can tell you:
The property management was unorganized and uncommunicative. We talked to multiple people who all seemed confused about what house we were supposed to stay in and what our instructions for getting into the house were. It took multiple phone calls and texts to sort it out when we arrived. They also lied to us directly about why we were moved to the other property. They claimed a water leak was the reason, but in fact a family was staying there. So either we were double booked or we were bumped to accommodate someone else. The family was nice and worked out parking with us, but being lied to about it to me is unacceptable.
They also did an insufficient job of stocking the house we did stay in (not enough toilet paper for the group for the full stay, empty salt and pepper containers, no hand towels etc).
And the ac unit in the main living space did not work (the bedroom units did work but was only helpful in the evenings). And the only fire alarm in the house very obviously had the battery removed and didn’t work.
The neighborhood was friendly and quiet and a nice walk to the beach. And the house itself was perfect for the group and we had very little issues once all of the confusion died down.
But overall I would not want someone else to book the space without knowing the issues we had with management.
Lindsey K.
Stayed 3 nights in Jul 2024
