While the unit itself was very nice and had so much potential, there were problems that caused hiccups in our vacation. First, the LARGE cockroaches were everywhere outside on the property. Twice we found them inside of the unit. On our 4th day, we awoke to the pool being closed and empty. It subsequently stayed closed for 3 days. Even after the pool reopened, the children’s play/sprinkler area never did come back on. While the kids were able to sit in the 1 foot deep water, the sprayers were disabled (this was one of the main reasons for selecting this unit as we had 4 small children). The day of checkout, the housekeeper knocked and proceeded to come into the unit at 8:30am, 1.5 hours before the listed checkout time, while we were still occupying the unit. At 9am, members of our family had come back to the unit from loading luggage into the car and were unable to get in as the door code had been deactivated. We are just thankful that my mother in law was still in the unit, otherwise we would have been locked away from our belongings, without texting the checkout code to the provided number, an hour before our posted checkout time. When attempting to call three times to complain, I would receive the “please continue to hold” standard message for 10 minutes before being directed to leave a message for a return call. However, this would be a waste of time, as in June when attempting to make the final payment, I had followed the same process, leaving my name and number three days in a row, with no return phone call. It took a fourth day of calling before reaching the office. The unit itself was beautiful and spacious. The kitchen had many surprising amenities that I needed for preparing meals and aren’t typically provided in rentals, however, there was not enough silverware for the advertised maximum occupancy of 10. This caused us to incur extra costs in purchasing disposable silverware. The unit was cleaned well upon arrival, however with the number of cockroaches, or palmetto bugs as well were told they are called, it made our family question if the cleanliness was only surface deep. The unit had the makings to be a great space for a family vacation, but there are definitely issues that need addressed before we could consider utilizing this unit again.