6/10 Okay
Jennifer A.
28 May 2024
Liked: Cleanliness, location
Disliked: Communication
Nice apt, poor management company
It’s a converted space above a nail/salon business. Pretty centrally located to a lot and pretty comfortable furnishings as far as the beds were concerned. Unfortunately, whoever stayed/cleaned prior to us set the thermostat so the heat kicked on and warmed it to 82 (in May) which was very uncomfortable. the hvac is so old and inefficient it took most of the night to cool it back down (we arrived late), so slowly i initially thought the hvac was broken haha.
then the following morning the outside lock wasn’t working correctly. luckily the business downstairs didn’t lock the outside lock or we wouldn’t have been able to get in since we only get a code and not a physical key. reported both issues through the vrbo app and an email all within 12 hours of arrival. no reply through the app for nearly 3 days and no response from the email. first message was sent thursday night then 2nd/3rd messages and email by 9am next morning. So it isn’t even like i reported these things on a weekend.
if you’re going to manage a rental property then fix the timeliness of your communication. had their been urgent maintenance issues during our stay they’d never have gotten fixed.
Jennifer A.
Stayed 4 nights in May 2024
