Summer Salt West 4 was a beautiful home and perfect for our family get together, and location was great. We had a great time at the beach and local restaurants. Plenty of room in the house for our family.
However, the check-in process was horrible. We were offered a chance to book the night before our original check in date as the property was vacant. We declined but were advised that we could likely check in early the next day since nobody was in the unit the night before. We arrived while an attendant was in the house, checking over things, and she said she'd be about 15 minutes then we would get notification of the key code to get in. This was around 1 PM.
We decided to go to lunch, came back and checked in with the rental mgmt to ask about the code. We were told there was a "work order" that they were waiting for that to be taken care of. So we decided to wait outside the property, hoping to get in before 5 PM. I called again and was told, any time now, yet we hadn't seen anyone come to the property for maintenance.
At 4:55 PM a maintenance guy comes and see's us waiting, 6 adults and 3 babies under 2 .... he can't get in either, he doesn't have the code and he wasn't sure of why he was there anyway. We thought it could've been the lock, because it was a makeshift padlock and hasp. The key to open the padlock would be in a device you need a code for. He had to call the office and ask for the code and to please let us in, we'd been waiting 4 hours. He got the code, we went in and he still didn't know why he was there, he didn't know what the work order was for.
We weren't happy with the lock situation, eventually we were told there was a part on order for a year to fix the door. If I were the owner of this property, I would've just replaced the door. Guests expect the home to be safe, if we locked the door from the outside and thought everyone was out of the house, someone could accidentally be locked in without knowing it. A safety concern for sure.
The other issues we had with the dryer and coffee pot were remedied within a few hours, which we were thankful for. Housekeeping was good; however, the floors were filthy. Everyone had to wash their feet by the end of the evening.