2/10 Terrible
Shay A.
4 Sept 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Unfortunate
While driving to our destination for a family reunion I was searching for the door code that was not on my confirmation email. Now an hour after check-in time I finally reached the host and she said "Oh I canceled you"! I said no, no you did not. I have a confirmation email and the funds were withdrawn from our account. She kept saying "No I canceled you, the roof is leaking". Then she proceeded to tell me to call VRBO to cancel and hung up on me. I could not get ahold of VRBO and the virtual chat was useless, basically just told me this is unacceptable of the host. No kidding. We had no where to stay. The host finally called me back and stated she had canceled me and will refund me. We then had to scramble to find a place for our entire family and dog for the weekend, a holiday weekend mind you. We found a nice Holiday Inn but was a 40 min drive from the family reunion. VRBO did nothing to compensate. This host has apparently done this to our family members who booked it previously for a family event, wish I had known that. Anyhow, DON'T RECCOMEND
Shay A.
Stayed 2 nights in Aug 2024
