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6/10 Okay
Sabina A.
14 Oct 2024
Still awaiting a proper apology and a "decent" refund
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
This was not our first time vacationing at Shores of Panama, but it was our first time renting from Emerald Coast - and our last. The check-in process was smooth, although we were surprised to find out that the parking fee was $100, not the $85 as previously stated by the host in an email.The real issue began when we arrived at the condo with our family of four - including a child, a senior, and two adults. We found the place infested with cockroaches of all sizes in the kitchen, bathrooms, and bedrooms. The bathrooms were dirty, the main bedroom sheets were soiled, and the A/C was not working properly, making the rooms uncomfortably hot. Needless to say, our daughter was terrified. Fortunately, we were vacationing with friends who allowed her to stay in their room while we sought help.After contacting Emerald Coast and VRBO, we were offered a different condo at Boardwalk as a solution. However, this was not ideal as we were vacationing with other families. In the end, we were offered the same condo at Shores of Panama but on a different floor, along with a partial refund for the inconveniences we had experienced. The new condo was clean and well-maintained, allowing us to enjoy the remainder of our vacation.Despite this, it was difficult to relax and truly enjoy our time after the initial stress and disappointment. We are still awaiting a proper apology and a "decent" refund from Emerald Coast for the two days of our stay that were marred by the unsatisfactory conditions.
Sabina A.
Stayed 6 nights in Sep 2024
