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2/10 Terrible
Amanda B.
30 June 2024
Renters Beware: no Central AC, filthy home infested with earwigs; needs deep clean and a lot of w...
Only two pluses here are location (walked everywhere including beach) and property size/number it could fit. Property was filthy, not ready for renters, and the listing contains a misrepresentation re: AC. No Central AC and you will instead run around toggling between NINE individual AC units, which smell old and musty, some turn off on their own, multiple had blades filled w/ black mold, and one (the only newer one) runs nonstop so loud it prevents people from sleeping soundly in the studio. Vacasa promptly responded and had maintenance spend hours taking them apart, replacing batteries, cleaning filters and blades, which was appreciated but a big inconvenience and too late. The lack of Central AC and condition of units upon arrival affected the enjoyment of our trip. Lower level (2 bed, 1 full bath) infested with ear wigs, major moisture problem, smells musty and moldy. Had ear wigs on our clothing, inside our bags, inside my child's pack n play! The ear wigs were so bad we brought them with us in belongings after vacating the uninhabitable property. Arrived to the home in desperate need of deep clean prior to renters. They raced to rent it for the summer season w/ a few surface-level aesthetic fixes; did bare minimum and ignored multiple glaring concerns in our opinion. Clear lack of oversight on this property by Vacasa, unfortunately to our family's detriment. Original, 70+ year old main kitchen. Filthy cupboards with wallpaper inside stained, dirty, and ripped. Old, gross furniture in kitchen. Arrived to: mold inside refrigerator; inside of oven filthy; brown liquid dripping down wall from stovetop hood; dried old soap so built up inside dishwasher dispenser it didn't work; wash machine basin had cobwebs built up with spiders; ear wigs in washer and dryer; basement shower had cobwebs and spiders; back of laundry room door attached to wall w. cobwebs. The backyard they boast about filled w/ weeds, ant-hills and debris. Found multiple sharp can and bottle parts as our small kids played. Firepit filled with dirt, debris, and cobwebs; its chairs covered in the same and bird poop, and no hose out back to clean (ordered one to do so myself). In need of new table and chairs on back patio. Grill dirty, lighter has battery corroded inside, and temp gauge doesn't work. Sent lawn co to address and spray Roundup where our kids are playing each day. No water pressure in studio bath faucet. Studio floor heaters pumping heat w/ no off switch. Primary bed light fixture hanging loose; couldn't use until fixed by staff. Had to order shelving unit as nowhere to put belongings except hangers in 2 upstairs bedrooms and studio. Sent cleaners, maintenance, and lawn co over multiple times to attempt to address but too inconvenienced, too many issues and had to vacate due to extent of ear wig infestation. Stayed 1 of our 3 weeks. Vacasa had no alternative for us in New Buffalo and refusing to fully refund us for this mess. Horrific experience.
