8/10 Good
CD C.
9 Apr 2025
Liked: Check-in, location, listing accuracy
Disliked: Communication
Great Location, Beautiful House but....
The location was perfect! Close to the Gulf and the Sound. The house is spacious and appears very clean. The master bedroom and bath however were not cleaned well (hair in shower, trash on floor) and we soon discovered our socks were turning black after walking across the floors. Communication with Vacasa was always very pleasant. The electronic lock failed on our 3rd evening after hours. I called and was told someone local would contact me shortly and fix is as the battery seemed to be failing. After 30 min, I called again. After apologizing, she told me someone would be there "very soon". We ended up finding a back door unlocked and got in. After TWO HOURS I texted and was someone called me right away - assuring me she didn't know what was wrong and someone would contact me very very soon. NO ONE EVER CAME. The next day, we went into the local office and guess what? They told us someone would be in touch very soon. Maintenance never contacted us and the woman in the office made it sound like it was our fault. A man in a back office was obviously listening, but never came out. It is safe to say we will never rent a home managed by Vacasa again.
CD C.
Stayed 5 nights in Mar 2025