We loved the property. It’s clean, cozy, and in a great location.
The details about our stay could have used some improvements:
- we didn’t have the check-in code at the assigned check in time (as we were told we would through communications the day before our scheduled arrival). So, I had to request the check-in code and wait for it, though we were on time for check-in.
- Our code to unlock the door expired/didn’t work within 2 hours after check-in, so we went out to dinner, and were stuck outside for 45 minutes before someone resolved the door situation for us. When I called the number listed in our property information in the Vrbo app for when you need help, a corporate person told me that the property owner was the only person who could help. Sooooo, I messaged in the property chat and didn’t get an answer back…for 45 minutes. (It rained 15 minutes after we got access to get inside, so that would’ve been another mess…).
- we made our reservation for 5 people, and the bathroom only had one bath towel and wash cloth. We had to look inside a storage trunk in the entryway of the property to find more towels. There were plenty, but it was strange not to have them accessible in the bathroom for enough people listed on our reservation.
We enjoyed our time, but more professionalism and promptness with responses would have been appreciated.