Madison Palms Sandton Apartment

Comfortable studio apartment. Open plan living area with fully equipped kitchen. And with free high-speed WiFi and access to NETFLIX, you can stay connected and entertained at all time. The apartment is situated in a prime location, just off Grayston Drive, making it easy to get to all the major shopping centers, restaurants, and businesses in the area. 24-hour security and secure, undercover parking, you can rest assured that your stay will be safe and hassle-free.
No Visitors/Parties/Meetings or Events:
- Please refrain from hosting visitors, parties, meetings, or events during your stay. Kindly keep noise levels to a minimum to respect the tranquility of our neighbors.

Service Information:
- Our apartments are not serviced daily. However, we provide complimentary cleaning once a week for stays exceeding 7 days.
- The apartment undergoes a thorough cleaning between each guest stay. This includes sanitization of kitchen surfaces, mopping and sanitizing floors, bathroom cleaning, towel and linen changes, dusting, and furniture polishing.
- While we strive to maintain cleanliness, please be aware that occasional stains on upholstery items may be faintly visible. Upholstery items undergo a deep clean and valet quarterly.
- Due to the humid climate, the apartment may have a slight musty smell upon arrival. Opening windows to allow fresh air circulation is recommended.

Self-Catering Accommodation:
- Our apartments are self-catering. We provide starter supplies of tea, coffee, sugar, hand soap, shower gel, dishwashing liquid, and lined kitchen bins.
- Replenishment of these supplies occurs weekly for stays exceeding 7 days.

Load Shedding:
- Please note that load shedding (blackouts) may occur intermittently in South Africa. While we provide emergency lighting, we do not have a generator on-site. We advise ensuring your mobile phone is fully charged during such instances.

Unforeseen Circumstances:
- Occasionally, unforeseen circumstances such as water outages, fiber line issues, or construction noise may occur. These factors are beyond our control, and we appreciate your understanding.

Insect Control:
- Insect presence is common in South Africa's climate. We conduct quarterly fumigation and provide insect killer spray for your convenience.

Guest Assistance:
- We are available via Airbnb messaging between 8 am and 10 pm to assist with any queries or operational concerns.
- Assistance after 6 pm may experience delays, and a call-out fee may apply for non-emergency issues.

Appliance and Remote Control Maintenance:
- While all appliances are checked before your arrival, issues may arise during your stay. Please notify us promptly, and we will arrange repairs as soon as possible.
- Similarly, remote controls may require battery replacements during your stay. Please inform us, and we will attend to it promptly.

Parking Information:
- Kindly utilize the designated parking bay allocated to your apartment. Parking in unauthorized bays may result in clamping and fines by the complex management.

Reservation Policies:
- Changes to reservations are not permitted within 10 days of the arrival date.
- One change may be made to your reservation if the arrival date is more than 10 days away.
- Additional nights can be added to your booking, subject to availability.
- All cancellations are subject to our cancellation policy.

Key Policy:
- We provide one key per guest. Please take care not to lose your key. A call-out fee applies for key-related assistance.

Listing Information:
- Please note that listing images are taken by a professional photographer and may not reflect current furnishings or decor. Refer to the listing date for the age of the images.

We wish you a pleasant and enjoyable stay!

Please do not hesitate to contact us should you have any further questions or require assistance.
• Please be respectful of our place and our things and treat the home as you would your own place.

• No smoking

• No pets

• Respect your neighbours: no loud music after 10pm

• Observe the building rules: these mostly relate to noise, guests, use of communal space and smoking.

• No smoking in the apartment. Smoking is permitted on the balcony. Please collect the butts in an ashtray on the balcony and dispose of them along with other refuse.

• Our cleaning lady will clean the apartment before your arrival and then once a week for longer stays

• The number of Guests shall be in accordance with those stated on the booking details. Additional Guests/visitors are not permitted and will result in fines being issued to the guest. The complex has a right to refuse access for people who are not members of the booking. Security will check the booking form against the number of guests entering.

We are really looking forward to meeting you!!