2/10 Terrible
Rosena D.
2 Sept 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
This Host is a Con Artist! We didn't stay.
This host is a con artist, don't do it! We booked the townhome. Early in the day she called to offer a completely different place for us to stay, some run down apartment! Should have been a red flag when she contacted me outside of the Vrbo app to do so. Check-in was at 3pm. We arrived 5:19pm to an ungroomed lawn, a knocked over planter on the porch, 5 different doorbells, and no way to enter the property. I called the host, who was still inside "cleaning". Zero scent of cleaning products or any air freshener. There were trash bags and dirty clothes in the entryway. Walking upstairs to the unit, the stairs were dirty and not swept. The kitchen floor and counters were dirty. Curtains we down. The carpet wasn't vacuumed. She said she completely understood if I wanted to cancel and then proceeded to offer we stay in her home, which was the unit downstairs. She and I agreed on canceling, she said she would call to complete the cancelation on her end. I went back to our truck to call Vrbo to make sure she did so and to avoid any misunderstandings later. Guess what? She lied, she never canceled the booking. I had to stay on the phone with Vrbo until she actually canceled and issued the refund. She claimed her phone was dead, so they spoke to her through my phone. Her attitude was absolutely disgusting and unprofessional through that whole interaction. The refund was issued on her portion but she walked away before they got enough information to issue the refund for Vrbo's fee.
Rosena D.
Stayed 2 nights in Aug 2024
