4/10 Poor
Brenda M.
16 Jan 2025
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
Family Vacation
Overall, the house was big and beautiful, and the trip was enjoyable. however, there were several issues during our stay that i will like to bring to your attention.1. Heating Issues: the top level first room on the right and lower level first room one the right were extremely cold due to the heaters not working in those two rooms. I contacted Bear Cabin on the first day of our arrival and submitted a ticket about the issue. Unfortunately, i never received a follow up call. i had to call again on Friday to confirm if the ticket had been received and to inquire about when someone would come to check the heater, was told to put heater on emergency heat. depite this, no one came to the cabin, and we ended up purchasing spare heaters for the family members staying in those rooms. Communication on this matter was lacking, as I only recieved a call acknowledging the ticket but no further updates or resolutions. Wifi Connectivity, we were unavle to connect to the Wifi throughout our stay, which was inconvenient. lastly, shower knob issue, the shower knob in the lower level shared bathroom on the right was not functioning properly, making it difficult to use.while we appreciate the overall experience and the beauty of the home, the lack of communication and unresolved issues with the heating,Wifi and bathroom amenities were disappointing. I hope these concerns can be addressed to ensure a better experience for future guests.thank you for your attention to this matter.
Brenda M.
Stayed 3 nights in Jan 2025
