2/10 Terrible
Theresa C.
31 Mar 2025
Liked: Check-in, communication
Disliked: Cleanliness, listing accuracy
Very dirty
Not pristine as advertised!! I booked the unit for Sunday thru sat ( arriving Monday early so paid extra day to avoid late 4pm check in with husband recovering from open heart)Arrived on Monday and greeted by horrible beat up front door. Opening the door, it did not get better, the unit was dirty, gross and furniture beat up. The toilet was dirty, sink, appliances, coffee pot and even some unidentified black pieces in corner under sink( see circled items in pictures) which will leave you to figure out what it was. I texted owner and she was apologetic and said would get cleaner there right away, which she did, but there was no way I was staying. The unit was just too dirty.We left and booked a whole other place. And when I told her she first only offered me a refund on cleaning fee. After many conversations she also gave me the one extra night I booked and did not stay, since the unit was supposed to be ready upon arrival. There were other insurance fees etc which she did not refund. I asked for half of total rental back but refused which considering was not as advertised and walked out with ten min of seeing it, I think was reasonable. Tried to attach pictures from the unit but not allowing me to
Theresa C.
Stayed 6 nights in Mar 2025
