4/10 Poor
Bob M.
9 Jan 2025
Liked: Check-in, location, listing accuracy
Disliked: Cleanliness, communication
Local Host Issue
The home itself was beautiful, lovely scenery, great kitchen, and huge enclosed deck. Our biggest issue was the home was never cleaned prior to our arrival. Kitchen was filthy, trash on the counters, trash can overflowing. Stove was a mess, rice all over it, and down on the burners. Out of date food in the refrigerator and pantry. Bedrooms had soda cans on the nightstands. A box of chocolate frosted donuts half eaten on the counter, bedding and towels on the floor, (from the previous guests doing what they were instructed to do) The toilet in the master bathroom was clogged and absolutely disgusting. We decided that this was not going to ruin our trip, and we did what we had to. We washed all the bedding, linen, towels and cleaned the kitchen. Took out all the trash, unclogged the toilet, and then made our dinner. The gas fireplace would not light, the pilot light would not light at all for the fireplace. There were instructions by the manufacturer on how to light it, but it just would not light, by the igniter or by lighter. I texted the local host and got no response. I was communicating with the company VACASA, and they were very responsive. Unfortunately, my only remedy was the local host. When I asked them what other options I had, since she was unreachable, I received a text from said host, literally 5 minutes later. Obviously, they contacted her. Her response to my fireplace inquiry? What's wrong with it? It was working when we were there. OK. I guess she was there,
Bob M.
Stayed 5 nights in Dec 2024
