First, the upsides to this property- the cabin was a great size for our family, we loved the peaceful setting surrounded by trees, and we adored spending time on the screened-in porch off the back of the house. The cabin is near many activities in Townsend, and within a 15-30 minute drive to several great hikes, which was our activity of choice this trip. Unfortunately, the uncleanliness of the cabin upon arrival and the nearly complete lack of response from the management company for several serious issues with our stay overshadowed those features. Upon booking, I received what I now suspect was an automated message from the owner urging us to reach out with questions anytime, which I attempted 3 times before arrival. I got another message with supposed access information, with no actual information about access/check-in included. After trying for over a week to communicate via VRBO, I called the phone # on the listing (took 2 tries) and was told that no one at the management company has access to check the VRBO account. The woman I spoke with was very kind and gave me clear instructions on the check-in process for our arrival the following day. We arrived in the evening to find that the cabin did not appear to have been cleaned beyond a wipe-down of the kitchen and bathroom surfaces. Bathroom floors had hair on them, dead bugs and cobwebs around the baseboards and almost all of the windowsills cabin-wide, dust on most surfaces, and what appeared to be ground-in food or dirt on the couch cushions. Since our daughter is mobile and puts whatever she finds in her mouth, I spent a lot of time cleaning surfaces, vacuuming up dead bugs and trying to clean the couch. The next morning, we loaded & tried to run the dishwasher but it did not work. When I called to ask about the cleaning & dishwasher, I was told management was aware the dishwasher was not working before we arrived, and one was on order. Our Wifi went out for 1.5 days of our 4-night stay- I called and left a voicemail but was never contacted back (we did without). Washing all of the dishes by hand and extra cleaning took up most nap times and a good chunk of each evening, leaving little time to relax once our child was asleep. I booked a cabin with a dishwasher, and the lack of communication/offer to switch our cabin/offer of any solution was frustrating; I would not stay here again.