We were in town for the weekend for a friend's wedding and the house was what we expected. It was great for sleeping a large group without breaking the bank to do so. The house was clean and matched the pictures when we arrived.
However, when we arrived at 11pm at night we found that there we no linens or towels in the entire house. There was nothing on the posting that mentioned this besides the fact that Linens were not listed as a amenity for the house. We have stayed at countless rental homes all over the country and this is the first time a house has not come with such basic necessities, so when filtering for homes we have never even thought to check the "linens" amenity box. Usually we use those for things like hot tubs, grills, water view etc.
The owner was very responsive when we called but seemed to think it was strange to expect sheets and towels at a rental home and told me only hotels offer such things, so we had to go out and buy sheets and towels for 6 beds in sizes that we will never get to use again since they don't match what we use at home.
In addition she claimed to have sent a email with a word document attached detailing that linens were not provided and what the check out instructions were and blamed me for not reading them. Neither of these items were ever sent to us, therefore leaving us in the dark.
If linens were provided, or if there was at least a big notification stating that they weren't provided, then it would of been a good stay. If you are paying a cleaning crew to clean the house for you, it seems like throwing some sheets in the laundry would be a simple addition to their work. This is a national website and it seems hard to expect someone to fly from Colorado with 6 queen size fitted sheets, towels, pillow cases etc. in their suitcase.