6/10 Okay
Christopher D.
2 Nov 2023
Liked: Cleanliness, location
Villa is fine but beware of security deposit
We stayed for 8 nights, area is nice & great location. The villa on the whole is fine. Cleanliness was good but it could definitely use some maintenance. There was issues with the plumbing in the main bathroom. Dishwasher backed up into kitchen sink. AC was poor in main bedroom & no ceiling fan. A lack of towels, no bath mat & no kitchen towel. Also no parasol outside. My main issue was with the security deposit that was taken. Be aware that these guys take a hefty deposit & they took this 4 days before our arrival! I was told by Horizon that if no damages are incurred it would be refunded on the day of check-out & be back on my card in 2-3 days. 4 days after I returned home there was no sign of my refund. I had to email & also call them before they actually refunded my full deposit. It ended up being a week after my check-out before I received it back. I have stayed in multiple villas in Florida & have never encountered such a policy. I get they need a security deposit but usually it's just a hold on your credit card not an actual withdrawal! I also think the amount is way too much in my opinion. Then to top this off, I actually ended up being out of pocket with the fluctuation in exchange rates (USD to CAD). Because of the security deposit situation I wouldn't stay anywhere that is operated by Horizon Vacation Homes again. I think it's wrong that they take your money in the first place but to have to prompt them to actually give you it back is bad practice all round.
Christopher D.
Stayed 8 nights in Oct 2023
