Rating Details:
The property manager was adequately helpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The cabin was just "ok". We have stayed with Elk Springs before and the experience was amazing. This time around was a bit disappointing. The cabin was not properly cleaned prior to our arrival. The floors were dirty, as in, dirt and other debris sticking to our feet dirty (this was primarily in the bedrooms). We also found food still stuck to the counters and bar area, a used wash rag was found hanging on the shower rod, several long hairs (abnormal amounts) were found in the shower stuck to the walls,, and the beds had dirt and hair on the sheets. After contacting Elk Springs, housekeeping came out and switched out the sheets after our first night. We cleaned most of the other issues, but did notify Elk Springs about them. They offered to clean up the missed areas, but we declined as we were on a busy schedule and did not want to wait around for someone to show up and clean the cabin. The appliances have also seen better days. The dryer would not initially work, but after contacting Elk Springs, they sent out a maintenance tech and he fixed the issue fairly quickly. The hot tub was low on water, the water smelt bad(not typical chemical smell), and debris was floating in the water. I will say that the customer service portion of their business did a good job, but whomever is contracted out or hired to clean the cabins, should be reviewed.Overall, outside of the cleanliness issues, the cabin was just ok. Due to the cleanliness issues and with the shear number of properties available to rent in the area, I cannot say we would return.