4/10 Poor
Tim B.
14 Apr 2025
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Bait and Switch
Booked and paid for this property and the day before I arrived in NYC I was contacted by someone purporting to be the host (but with a different name entirely) who said that there had been a burst pipe and the property was flooded and not available. I noted that the property was showing as available for the dates of my booking but the per day rate was double what I paid.I was told that my booking would have to be cancelled unless I accepted another property in the Lower East Side. It wasn't feasable to cancel as I had travelled 10,000 miles and any last minute booking would double my costs.We had a tiny apartment in the lower east side for 10 days. The greeter was aggressive and angry that we arrived in NYC at 11:30pm. We were warned that under no circumstances if asked were we to disclose that we were renting the apartment from a short stay app. The apartment was not cleaned properly with dirt and dust just swept into the corners of the rooms. There were no instructions for the property and for the 10 days we stayed we were without heat and hot water for 7 of them. This was when temperatures were around freezing. I did not get what I paid for. I've attempted to resolve this issue with Stayz who contacted the host by she just ignored all attempts to contact her via phone or email. I note with interest that this property regularly is unavailable due to a burst pipe. I did not get any partial refund and the host wouldn't even give me a receipt. DO NOT STAY HERE.
Tim B.
Stayed 10 nights in Mar 2025
