Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We enjoyed our stay at the Aspen Alps, where I've stayed 3 times now. Some units are better than others in location, views and amenities, but the 809 unit we recently rented was pricey but worth it. However, we have to note that some of the amenities, especially in the kitchen, were not working properly and clearly substandard: the range had only one working burner. the Oven did not work properly. The refrigerator needs to be replaced. Food in the front was not cold enough, but food in the back froze, and perishables had to be tossed. One of the humidifiers failed. There were gas fire places, when we prefer wood burning, and after getting maintenance to come and light the pilot lights on both fireplaces, we did enjoy the convenience of being able to turn on the fireplace with a remote. The reason for 4 stars instead of 5 had more to do with how our stay ended. We were denied a request for a later check out than 11 a.m., -flight out not till 4:30p, and I've never had a hotel or vacation rental refuse a simple request to get a couple of more hours rather than having to store luggage at relocate until it was time to get to the airport. We begged and pleaded for a little more time, but the staff would not budge and enforced the 11am check out, which was a rather **** move given the cost of the rental. When our flights canceled due to weather, we had no place to stay our last night. The aspen alps relayed that they were 100% booked and could not find us a place with them. To their credit, however, they did find us an alternative at the Hotel Aspen for the night, a significant drop in quality from unit 809. But we were lucky to find a place in town with the Xgames and Gay Ski Week in town. So it was really the way they handled our request for a late checkout that bothered us, and I think they could have done more to find us a spot in the complex. All in all, I'd return. and after all, it's Aspen.