4/10 Poor
Robert F.
7 Sept 2024
Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness
Property was Dirty because it was ‘Owner Cleaned’
DO NOT STAY HERE if you are concerned about cleanliness! Management was responsive, but the property itself is old, dark, and not updated. But worst of all the place was “OWNER CLEANED”. Employees told us that the place hadn’t been cleaned by a professional crew in over a month. In 10+ years of booking with VRBO, we have never encountered anything like this. The place was filthy! We were greeted by dead bugs in several places. Counters and bathrooms were not wiped down, dust had piled up on lamps, pictures, furniture, the floors were dirty, and the owner’s long gray hairs were everywhere. The management company offered to do a deep clean while we were here, but there was no point since we had to clean the basics when we arrived before we’d let our children even take their shoes off or touch anything. And doing a deep clean which would require us to be out of the unit for half a day was not realistic. The owner refunded our ‘cleaning fee’ which is absurdly minimal but offered nothing else. On top of this the WiFi was unreliable and the main room tv kept losing connectivity to the point where we had our family movie nights watching on an iPad. Location is great but overall Horrible experience.
From now on, we will go out of our way to confirm homes are not ‘Owner Cleaned’ before we book.
Robert F.
Stayed 5 nights in Aug 2024
