We have been using Home away for our vacation rentals and have been extremely pleased for many years, until this trip, in our eyes this home was very disappointing, and misrepresented. I will start with the security issues beginning with the back door, the strike plate on the jamb is installed backwards, which is causing the door to not close completely and only catching about an eighth inch of the backset, we secured door with a butter knife stuck in the jamb, upstairs bedroom window did not have any kind of lock and had a large gap between bottom of window and sill, filled gap with socks to keep anything from crawling inside. other issues included broken tub stopper, which meant we could not draw a bath for the small children, at thier ages they do not like showers, limited wash clothes, some of which looked like cleaning rags, purchased washclothes at local walmart along with a DVD player that was supposed to be included in rental, very limited cable package. This home also advertises gas grill, garage and storm shelter, there was no propane for grill, normally propane is full and when you leave you make sure propane is filled, garage was not accessible as is, end tables and such stored in garage if you moved some things you MAY Be able to get a mini Cooper inside, storm shelter was full of water. We traveled nearly 1100 miles and we were extremely disappointed. Also paid a cleaning fee, found multiple items under dresser in bedroom, Windows extremely dirty. Nicest part of home was kitchen.