2/10 Terrible
ramona s.
31 May 2025
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Filthy
We have been staying at El Matador for 25 years and this is the worse unit we've ever stayed in. El Matador property is always good, check-in was good, and there were even a few things about the unit that were good (balcony furniture, ease of sliding doors, master mattress -- all good). However, the carpet was BLACK with dirt and wear. The furniture ancient and so dirty. I would not sit on furniture without covering it first and would not go bare-footed. The hardware for the master closet was completely rusted. All cabinets and doors were sticky with age and dirt. This unit is in dire need of an update. I could have sworn the overall rating when I selected was a 10, so I looked back. Yep, a 10 -- 2 reviews, one in 2020 and the other in 2022 or 23. The pictures, when looking back at them, were of the current furniture but probably YEARS old. We were only staying 3 days and it was a last minute decision for a number of reasons, but we ended up leaving EARLY. I hate to complain, but felt like we were VERY mislead with this unit. As I said, we've been coming to EM for 25 years. I won't let this one experience change our overall opinion of EM but will definitely be more careful with future bookings. I also feel EM should ensure all units are advertised accurately. This unit was even higher priced due to it being closer to the Gulf. Good thing the balcony was nice. (I have photos if you're interested in seeing them.)
ramona s.
Stayed 3 nights in Apr 2025
