2/10 Terrible
Mairead A.
16 Oct 2024
Disliked: Cleanliness, check-in, communication, listing accuracy
DO NOT RESERVE THIS AT THIS LOCATION. I FILED A COMPLAINT AND PURCHASE DISPUTE WITH VRBO.
This was the WORST experience I’ve ever had w/ a Vrbo property owner. The house is falsely advertised having “wireless internet” but isn’t equipped for wifi, hotspot service is inadequate. The host knew prior to my arrival I would be working online there and neglected to be honest about the house’s lack of wifi. The host is NOT UPFRONT about several problems w/ the house’s suitability for guests including an evident rodent infestation, electrical issues, filthy conditions. The host threatened to kick me out of the house because I travel w/ documented Emotional Support Pets (2 neutered siamese cats) a certification stating my housing and travel hold no restrictions w/ my valid ESP license. Although this property comes appears in Vrbo searches for ‘pet friendly’ listings. The host was inappropriate w/ me saying several times “I love you” which made me uncomfortable because the host also told me details about watching the last single female guest through the patio doors while the guest was unaware the host was onsite and this guest escalated the issue having her mother call the host to tell to demand they "stop checking in" on the guest. At check in the host and I agreed I was checking out early. 4 days after arriving I checkout out 16 days early. After leaving the host was unresponsive to calls and messages until Vrbo repeatedly contacted them to adjust my check out date, reluctantly they did so 1 day late refused to refund me for the 16 days I’m not staying at the property.
Mairead A.
Stayed 5 nights in Oct 2024