2/10 Terrible
greg s., Calgary Canada
13 Sept 2021
Liked: Check-in, location
Disliked: Cleanliness
Great location & boat slip but not well maintained and not stocked.
We rented 6 units at a big family event, best location but lacking the most. Not stocked or maintained. No spices, paper towels, cleaning supplies, dish soap minimal, old smelly dish towels, broken pans, missing lids, no special coffee filters, defected coffee pot,, stove switch broken, towel bar broken, loose rocking toilets, Hot water tank dangerously scalding hot and found out later it was broken before, dirty shower curtain, front door broken, Garage dirty with old drywall, insulation, old beds and junk applainces. New Vinyl plank floor but old carpet upstairs & furniture as same when we rented this unit 20+ years ago.
Asked for extra security fee e-transfer above VRBO security deposit. Kept some of it as said we left it a mess., no recourse as they had my transfer. Been doing VRBO for 10 years all over world and never had an issue or experience like this.
Full disclosure, We got stuck and shared a non shedding, quiet therapy labradoddle between other units and an owner unit. (Didn’t see no dog rule until we got the check in list, my bad) Caution, They did a unannounced drop by “to check up” on us as family has another unit in complex. Charged for dog - fair enough but when they said we left it the worst they have seen I had to leave a review. I do have pictures but owner wouldn’t share their cleaners pics of unit after. We removed all garbage, personal items, cleaned all dishes & ran dishwasher as requested and double checked unit, guess the cleaning fee charged by VRBO is for what? FYI, no cleaning supplies there anyways. I knew it wasn’t a perfect unit as we stay in another unit a few times a year, know as the party unit in the complex. They say they won’t rent to us again and that’s ok as I won’t rent this unit again, better value elsewhere but location is still nice.
Sad ending to a great event at White Pines complex.
greg s.
Stayed 7 nights in Aug 2021
