This review was submitted before 2018 and has not been verified.
6/10 Okay
Brenda B.
3 May 2017
Nice place but not the best experience
We spent 8 nights in this town home over Easter visiting from Australia. The condo is nice, close to town, beautiful views. However, it was not the best experience overall. First, soon after making the initial reservation, I realised I had my days wrong and asked to amend the reservation to begin a day earlier. The owner said "No problem" and he would fix up the reservation. When it came time to make the final payment a few months later, I noticed the original dates were still listed. When I inquired, the owner said that he was on his phone, not computer, when he said he would change the reservation. Huh? He hadn't changed the dates and had booked the night to someone else. There was no apology or graciousness, just the statement that I was "correct" that we could not arrive on the day we had previously agreed. This was an expensive mistake for us as we had to book hotel rooms in Portland due to this mistake. Hey - mistakes get made and we would have been happy with a simple "I'm sorry," but that didn't happen and was disappointing. The day before we arrived, I still had not received info about how to get into the unit. When I emailed the owner, I was again greeted with a curt response - that I should have received an email from VRBO with that info. (I didn't and we rented from Homestay.com.au?). He eventually followed with another curt message containing a garage code, but again we did not feel very welcome. When we arrived, the house was moderately clean. We love dogs and have our own, but didn't enjoy sweeping up the dog hairs from the previous guests or the pet smell. The house was very not well appointed in some areas. No extra toilet paper other than what was on the rolls, no bottle opener, wine opener that didn't work. These things are all kind of important on holiday!
Brenda B.
Stayed 8 nights in Apr 2017
