We stayed eight nights in this unit with our two children, ages 6 and 10. We found it to be very spacious, clean and comfortable. Bailey was quick and generous in her communication, the staff was friendly and helpful (especially Olivia, the concierge), and the complex offered a nice pool, easy beach access, and a convenient poolside bar with burgers, dogs, guacamole, and drinks. The unit itself provided multiple safes for storing valuables, firm mattresses, blackout curtains, huge TVs in every room, speedy WiFi, as well as purified drinking water (smaller faucet) and ice in the kitchen. We found housekeeping (who cleaned every other day) to be very thorough and worthy of a good tip! Our only complaint, which would be no fault of the owners, would be a bit of vertical noise—footsteps and scraping of chairs, as well as voices from balconies above both late and early—so if you are a light sleeper, you might prefer a top floor unit.
Overall, we had a relaxed and enjoyable stay in Bailey’s grandparents’ unit and would rent from them again. We have stayed previously in some very nice resorts on the Riviera Maya (including next door at Playacar Palace); Xaman Ha was an easy, family-friendly alternative with the flexibility to self-cater or dine out at the many delicious restaurants in Playa.