2/10 Terrible
Ashley C.
22 Aug 2024
Disliked: Check-in, communication
Heartbreaking
We come to HHI every year and typically stay at Ocean Palms every other year. I have always had great experiences with the owners. This year Hurricane Debbie hit HHI twice during the week of our scheduled stay. 23 hours after arrival, we made the heartbreaking decision to leave the island due to many factors - our safety being the most important - but the Westin had closed their pools the night we arrived, the beaches closed the next morning for the whole week and the restaurants began closing as flooding began. The staff at the condo's removed all outdoor furniture, we knew it was going to get bad. I immediately reached out to VRBO asking for a refund or credit and the owner said he was busy and there was nothing he could do. Any amount would have been gracious considering this was out of our control. VRBO would not refund either stating this was out of their covered area, so insurance wouldn't have mattered. I would advise selecting a different property owner who cares about the safety of their guests. Plus these condo's are pretty outdated now. We will be staying in Sea Pines going forward.
Ashley C.
Stayed 7 nights in Aug 2024