2/10 Terrible
Courtney M.
21 Sept 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Look elsewhere! Not the experience promised when booking
There are much nicer, cleaner and easier places to stay on smith lake. I highly discourage anyone from booking here. Look elsewhere!
The place was filthy. We found chip bags in one bed, crumbs in multiple beds, dog hair in another and general grime everywhere else. Dog hair was on everything. Including the kitchen counters and table. We were cleaning up dog hair and well… generally cleaning the whole trip.
The house had 2 major leaks during our visit. We had to gather towels and buckets to catch the rain falling into the house. Given, this was some extreme weather and I don’t know if these issues were caused by that or existing. I contacted the owners and spent some time talking through the leak issues and trying to find the source. I also mentioned the housekeeping issues and a broken door. Apparently the door they were aware of but did not mention it upon booking. They had excuses for the broken door and house keeping issues. Not solutions.
I did my best to respectfully express all of these concerns to the owners. They apologized and said they would get back to me. It’s almost been a week and I have heard nothing. I’ve reached out to VRBO and they said they have to give the owners a chance to make it right but encouraged me to leave a review. So here I am.
I hope they will make it right but I feel very doubtful. Again, look elsewhere!
Courtney M.
Stayed 2 nights in Sep 2024